At Varahi Sarees, we take great care to ensure the quality of our sarees and carefully inspect every order before dispatch. In the unlikely event that you receive a damaged, defective, or incorrect product, the following Exchange Policy will apply.
1. Eligibility for Exchange
Exchanges are accepted only in the following circumstances:
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The product was damaged during shipping.
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The product has a genuine manufacturing defect.
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The product received is different from the product ordered.
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An item is missing from the delivered order.
The exchange request must be submitted within 2 days of delivery. Requests received after this period may not be accepted.
2. Items Not Eligible for Exchange
Returns or exchanges will not be accepted for:
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Change of mind after placing or receiving the order.
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Personal colour, design, or fabric preference.
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Minor colour differences caused by lighting, photography, or screen settings.
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Minor variations in weave, print, embroidery, zari, texture, or finish that are natural characteristics of handcrafted sarees.
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General dissatisfaction when the correct product was delivered without damage or defect.
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Products that have been worn, washed, altered, ironed, damaged, or used.
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Products returned without their original tags, packaging, or accessories.
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Damage caused by improper handling after delivery.
3. Mandatory Evidence
To submit an exchange request, customers must provide:
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A clear and continuous unboxing video, beginning before the package is opened and showing the shipping label, sealed package, product, and reported issue.
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Clear photographs showing the damage, defect, or incorrect product.
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The order number and product code.
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A brief explanation of the issue.
Exchange requests submitted without a valid unboxing video or sufficient evidence may not be considered.
Customers should preserve the original packaging, tags, invoice, shipping label, and accessories until the claim has been resolved.
4. Review and Approval
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Exchange requests are generally reviewed within 24 hours of receiving all required evidence.
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Approval will be provided only after the submitted photographs, video, and order details have been verified.
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Varahi Sarees reserves the right to reject requests that do not meet the eligibility requirements of this policy.
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Customers should not send a product back until return instructions and approval have been provided by Varahi Sarees.
5. Exchange Process
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If the request is approved, Varahi Sarees will provide instructions for returning or handing over the eligible product.
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The returned product must be unused and in its original condition, with all tags, packaging, and accessories intact.
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The replacement product will generally be processed and dispatched within 3–4 business days after approval and, where applicable, receipt and inspection of the returned product.
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If the same product is unavailable, Varahi Sarees may offer a suitable replacement or store credit, subject to customer agreement and applicable law.
6. Refunds
Varahi Sarees generally offers product exchanges only and does not provide refunds for eligible claims.
However, nothing in this policy limits any refund, replacement, or other remedy that must be provided under applicable Indian consumer-protection law.
7. Contact Us
For exchange-related assistance, please contact Varahi Sarees:
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Phone/WhatsApp: +91 95507 51996